This skews your analytics since you will show a closed/lost rate that is artificially inflated. A great example of their unusual UI is that all transactions have to either be "pending" or a "listing." If you are preparing an offer to submit to a listing agent, it has to go into the system as a "pending" file, even though it is not. While it has all the right elements, the user interface is clunky, not intuitive and the result is a tremendous learning curve even for the most tech-savvy real estate professional. It has the potential to be an amazing platform as it has all the right elements. Unfortunately, they are slow to respond to simple things and their actions are alienating customers. If they would listen to the constructive feedback, BrokerMint could truly be something special (I truly believe that). This demonstrates a company with a dysfunctional culture and one that does not align with the values of our organization. If you appear less than 100% positive in the support forums or share your frustrations in a constructive manner, the admins will disable your ability to post or comment on threads. The team is open to feedback as long as it is positive. You have to re-apply the commission plan to them, which causes them to recalculate and recognize that the agent is capping.
#BROKER MINT REVIEWS UPDATE#
The biggest for admin is that, if an agent has multiple active transactions and is going to cap mid-transaction on the next closing, commissions don't automatically update to reduce the company split on this closing, and they don't automatically zero the company split on the other active transactions. One problem for agents is that you can't save a draft of an e-sign document, then come back and finish it later. The agent could see these and know when they were paid. As an admin, I could add an accounting checklist to each transaction, separate from the agent checklist, and I'd use that to upload a copy of the escrow deposit, bank transfer of escrow to commission, and commission payments. In an emergency, I could always get help right away. Anything requiring a phone call was easily scheduled within a reasonable time. My chats were always answered within a couple minutes. PROSīrokermint mostly works just how you'd expect, which makes it easy for agents to pick up and start using with little training. I think this product would work very well for a brokerage with fewer agents, but we had 100+, so the workarounds were a little time consuming. We found workarounds for any issues we were having, and the cost savings is worth it for that. To get a better product, you'd have to spend more money. I learned this the hard way the first time, when my broker was looking for a document I uploaded, but never submitted. Also, when you upload a document, it doesn't become visible until you also select "Submit". For example, when you add a new task to a checklist - first time I did this, I needed to add a document, but forgot to check the box, then I didn't have permission to delete that task.
There isn't much I don't like, but there are a few design features that took me a while to learn. Brokermint helps me organize my files much easier with their checklists and backing them up on my hard drive after a transaction is finished is much easier than trying to keep up with multiple versions on my harddrive(s). I used to keep very detailed files on my hard drive, and backed up on an external drive. I've used Brokermint with two different companies now, and it is incredibly easy to use.
The learning curve is not steep, and it's a great way to share and organize contract files.
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